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TERMS & CONDITIONS

By booking a class, becoming a member, or using any of our services, you agree to the following terms and conditions.

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1. GENERAL CONDITIONS

1.1 Studio Environment

  • Mercy Pottery is a shared creative space.

  • All participants must treat fellow students, instructors, tools, and the space with respect.

  • We reserve the right to refuse service or remove any participant who behaves inappropriately, disrupts the studio, or disrespects others.

1.2 Health & Safety

  • Closed-toe shoes are required in the studio.

  • All participants must follow studio safety guidelines.

  • Please inform us of any medical condition that may affect your participation.

1.3 Age Requirement

  • All participants must be 15 years or older unless otherwise specified.

1.4 Personal Belongings

  • Mercy Pottery is not responsible for lost or stolen items.

  • Keep valuables with you or at home.

1.5 Photography & Social Media

  • We occasionally take photos and videos for promotional purposes.

  • By participating in any session, you grant us permission to use your image.

  • If you prefer not to be photographed, let us know upon arrival.

1.6 Learning Philosophy

  • Ceramics can be challenging.

  • Mistakes, imperfections, and unexpected results are part of the process.

  • We encourage patience, experimentation, and an open mind.

1.7 Communication

1.8 Payment & Cancellations

  • Full payment is required to secure your place.

  • You may cancel up to 5 business days before the class or workshop to receive a 90% refund.

  • Cancellations after this window are non-refundable unless the session is cancelled by Mercy Pottery.

 

2. WORKSHOPS

2.1 Booking & Payment

  • Full payment is required in advance to confirm your spot.

  • Refunds are available only for cancellations made at least 5 business days prior to the start date (90% refund).

  • No refunds are given for late cancellations or no-shows unless canceled by Mercy Pottery.

2.2 Format & Attendance

  • Workshops follow a set schedule—please review dates before booking.

  • Attendance is essential. If you plan to miss multiple sessions, we recommend joining a future workshop.

  • Notify your instructor on the first day if you’ll miss a session to explore possible make-up options.

2.3 Finished Pieces

  • Pieces will be ready for pickup 4 to 6 weeks after your final session.

  • We treat all work with care, but ceramics is unpredictable. Cracks, glaze defects, and breakage may occur.

  • Mercy Pottery is not responsible for damage or flaws resulting from the firing process.

2.4 Pickup Window

  • Once notified, you have 30 days to pick up your pieces.

  • Unclaimed items may be discarded due to limited storage space.

 

3. MEMBERSHIPS

3.1 Eligibility

  • Memberships are for intermediate and advanced potters who can work independently.

  • A basic orientation or approval may be required before joining.

3.2 Billing & Renewals

  • Memberships are billed monthly and renew automatically unless canceled before the renewal date.

  • You may cancel at any time, but no refunds or partial credits will be issued for unused time.

3.3 Studio Use

  • Members may use the studio during designated member hours.

  • These hours are subject to change due to workshops, events, or other studio needs.

  • Any changes will be communicated in advance.

3.4 Membership Format

Each membership includes:

  • A set number of 2-hour guided sessions per billing cycle

  • Access to studio tools, materials, glazes, and some firings

Policies:

  • Sessions must be booked in advance to manage studio capacity.

  • Unused sessions do not roll over and will expire at the end of each billing cycle.

  • If you use all your sessions, you may purchase additional ones at a fixed rate.

  • Memberships auto-renew monthly unless canceled in advance.

3.5 Guided Instruction

  • Membership includes guided instruction, meaning staff are available for support and feedback.

  • Sessions are self-paced and not structured like formal classes.

  • Members are expected to manage their own projects and follow studio procedures.

3.6 Shared Space & Conduct

  • The studio is a shared space—members must clean up after themselves and respect others.

  • Repeated violations of conduct or policy may result in suspension or termination of membership.

3.7 Guests

  • Guests are not allowed to use the studio during member hours unless approved in advance.

3.8 Termination

  • Mercy Pottery reserves the right to suspend or terminate a membership for failure to follow policies or compromising the safety and integrity of the studio.

​3.9 Member Responsibility

  • Members are responsible for managing their own membership status, including tracking session usage, booking sessions, cancellations, and renewal dates.

  • Mercy Pottery is not responsible for unused sessions, missed bookings, or expired memberships due to lack of monitoring by the member.

 

​4. FIRING SERVICES

Mercy Pottery offers limited firing services under the following conditions:

4.1 Cone 6 Only

  • We fire exclusively to Cone 6 (mid-fire).

  • We do not fire low-fire or high-fire work.

4.2 Clay & Glaze Verification

  • You must submit clear photos of both the clay box and glaze containers showing their recommended firing temperature.

  • If this information is not provided, we will not fire your work.

4.3 Firing Schedule

  • We cannot guarantee a specific firing timeline.

  • Member work and workshops have priority.

  • Please plan accordingly and allow flexibility.

4.4 No Large-Scale Production

  • We do not accept bulk production orders.

  • Firing is available only for small batches, members, and students.

4.5 Kiln Shelf Damage

  • If a piece melts, drips, or fuses to a kiln shelf due to improper glazing or not cleaning the base:

    • You will be charged 50% of the replacement cost of the affected shelf.

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